Comparkly Booking Cancellation and Refund Policy
Last Updated: February 2026 | Version: 2.0
In short
- Standard booking
- Cancel online up to 24 h before arrival. You get everything back except the service fee. Less than 24 h before arrival, online cancellation is no longer possible.
- With flexible cancellation
- Cancel online up to 2 h before arrival. You get everything back except the service fee and the price of the option.
- Booked more than 70 days ahead
- Only the service fee and, if added, the flexible cancellation option are charged when you book; they are not refunded. The rest is charged about 30 days before arrival and follows the two rules above.
- Part paid in cash at the parking
- We refund what you paid online, except the service fee and, if added, the flexible cancellation option. Nothing is due at the parking.
Refunds start as soon as you cancel. Your bank usually shows them within 5 to 10 working days.
Overview
This policy explains when a booking can be cancelled, what amount can be refunded, which amounts are non-refundable, and how deferred payments are handled for bookings made far in advance.
Payment Model by Booking Timing
Bookings with arrival in 70 days or less (LE70)
- The full booking amount is charged at checkout.
- Any cancellation refund is calculated according to the cancellation conditions shown at checkout and this policy.
Bookings with arrival in more than 70 days (GT70)
- Only non-refundable platform fees are charged at booking (service fee and Flex Cancellation Option fee if selected).
- The remaining parking amount is charged automatically around 30 days before arrival using the stored payment method.
- If payment fails, reminders are sent and the customer can complete payment through a secure link.
- If the remaining amount is still unpaid by 7 days before arrival, booking may be cancelled automatically.
Cancellation and Refund Rules
Customer-Initiated Cancellation
- Where cancellation is eligible, Comparkly refunds the refundable booking amount to the original payment method.
- Non-refundable items remain excluded (see section "Non-Refundable Amounts").
- Late cancellation or no-show may result in reduced or zero refundable amount according to the parking conditions accepted at checkout.
Partner or Platform-Initiated Cancellation
- If Comparkly or the parking partner cancels due to unavailability or operational failure, the refundable amount is returned according to booking terms and this policy.
- Non-refundable platform fees and Flex Cancellation Option fees remain excluded from refund unless mandatory law requires otherwise.
- Comparkly may also offer equivalent alternative parking where available.
GT70 Unpaid Remainder at J-7
- If the remaining amount was not successfully paid after reminders, the booking can be auto-cancelled at 7 days before arrival.
- In this case, only amounts already charged and marked non-refundable remain non-refundable.
Booking Modifications and Date Changes
- Modifications are subject to availability, pricing, and operational constraints.
- If a requested date change creates an unsupported payment processing scenario, Comparkly may require cancel-and-rebook.
- Any additional amount due must be paid before modification confirmation.
Refund Processing
- Refunds are processed to the original payment method used for booking.
- Typical processing time is 5 to 10 business days depending on payment rail and card issuer.
- If a chargeback/dispute is opened, settlement may be delayed until review is completed.
Non-Refundable Amounts
Always Non-Refundable (unless mandatory law requires otherwise)
- Platform service fee
- Flex Cancellation Option fee (if selected)
- Payment processor fees where explicitly disclosed as non-refundable
No-Show and Fraud Controls
- If the customer does not arrive and no valid cancellation applies, the booking may be treated as no-show and non-refundable.
- Bookings flagged for fraud, abuse, or payment manipulation can be suspended or cancelled and may be subject to additional verification.
Quick Reference Guide
| Scenario | Customer Charge | Refund Principle |
|---|---|---|
| LE70 booking | Full amount at checkout | Refundable amount depends on cancellation conditions; non-refundable items excluded |
| GT70 booking at checkout | Only non-refundable fees charged | Non-refundable items remain non-refundable |
| GT70 at J-30 | Remaining amount charged automatically | If later cancelled, refundable portion follows cancellation conditions |
| GT70 unpaid by J-7 | Booking may auto-cancel | Already charged non-refundable items are retained |
Contact Information
Customer Service
- Email: support@comparkly.com
- For legal/privacy matters: legal@comparkly.com
- Languages: EN, FR, NL, DE, IT, ES, ET
Policy Updates
- This policy may be updated for legal, operational, or product reasons.
- Material changes are communicated on the website and, where required, by email.
- Updated terms apply from their effective date and do not retroactively reduce rights already granted by law.
