Privacy Policy

Your privacy is our priority. This policy explains how Comparkly handles personal data across booking, payments, and customer support.

GDPR Compliant

1. Data Controller and Scope

Comparkly is the controller for personal data processed through the platform for account management, booking orchestration, customer communication, and compliance operations. When booking data is shared with parking partners for service execution, each party acts as an independent controller for its own purposes and legal obligations.

This policy applies to website visitors, customers, and support interactions across all supported languages and EU markets served by Comparkly.

2. Information We Collect

Personal Information

When you use Comparkly, we collect information you provide directly to us, including:

Account Information: Name, email address, phone number, and password
Booking Information: Travel dates, airport preferences, vehicle details, and special requirements
Payment Information: Billing details and payment instrument references processed through Stripe Connect and other authorized processors
Communication Data: Messages, feedback, and support requests

Automatically Collected Information

Usage Data: How you interact with our website and mobile app
Device Information: IP address, browser type, operating system, and device identifiers
Location Data: General location information to provide relevant airport options
Cookies and Tracking: Information collected through cookies and similar technologies

3. Legal Bases and How We Use Data

Comparkly processes personal data based on one or more legal bases: performance of a contract, compliance with legal obligations, legitimate interests, and consent (where required).

Service Delivery

Process bookings, manage reservations, and provide customer support

Payment Processing

Process payments securely, manage deferred payment flows, and prevent fraud

Service Improvement

Analyze usage patterns to enhance our platform and user experience

Communication

Send booking confirmations, payment reminders, policy notices, and relevant offers (with consent where required)

4. Information Sharing

We do not sell your personal information. We may share your information only in these limited circumstances:

Service Providers: Trusted partners who help us operate our platform (payment processors, email services)
Parking Partners: Airport parking providers that receive booking data to fulfill your reservation under their own controller responsibilities
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We keep data only for as long as necessary for service delivery, legal compliance, fraud prevention, and dispute management.

Reservation and payment records: 5 years (accounting and legal compliance)
Technical and security logs: 12 months (unless legal hold applies)
Support tickets and customer communications: 24 months after closure
Longer periods may apply where required by law, court order, or open disputes

6. Your Rights & Choices

Access Your Data

Request a copy of your personal information

Correct Information

Update or correct inaccurate data

Delete Data

Request deletion of your personal information

Opt-Out

Unsubscribe from marketing communications

To exercise your rights, contact us at:

privacy@comparkly.com

legal@comparkly.com

7. International Transfers

Your information may be transferred outside your country. Where required, we use contractual and technical safeguards in line with GDPR.

8. Data Security & Protection

Encryption

Data is encrypted in transit and at rest using industry-standard controls.

Access Controls

Access is restricted by role and protected with authentication, logging, and monitoring.

Monitoring

Operational and security monitoring helps detect and mitigate abuse, fraud, and incidents.

9. Children's Privacy

Comparkly is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification
Displaying a prominent notice on our platform

Last Updated: February 2026