Frequently Asked Questions

We visit each parking in person before we mark it verified. We check the access road and entrance, where you leave your car and keys, the shuttle or walking route to the terminal, the opening hours and the contact person on site. Each badge shows the date of our last visit. A parking without the badge has not been visited yet; it still meets our partner contract.

Recommended is the default order. Parkings available for your dates come first. Among them we sort by total price. A parking our team verified can move ahead of one that is not, when its price is at most 15% higher. When prices are equal, the better rated parking comes first. Commission never changes the order. You can always sort by price only.

Call us straight away on +32 2 320 96 38 (Mon to Fri, 9:00 to 17:00). We contact the parking and look for a solution with you. Outside these hours, call the parking: its number is in your confirmation.

When you cancel online, we start the refund at once. Your bank usually shows it within 5 to 10 working days. The service fee is not refunded.

You pay Comparkly when you book. The parking receives its share after your stay starts. If you chose to pay part in cash at the parking, that part goes straight to the parking.

Call Comparkly on +32 2 320 96 38, Mon to Fri, 9:00 to 17:00, or email support@comparkly.com. On the day itself, the parking team is often the fastest help: their number is in your confirmation.

Search for your airport, choose your dates, compare offers, then book online. You will receive a confirmation email with all booking and access details.

You can cancel online up to 24 h before arrival, or up to 2 h before with the flexible cancellation option. You get everything back except the service fee and, if you took it, the flexible cancellation option. For bookings made more than 70 days ahead, only these fees are charged at booking and the rest about 30 days before arrival.

Your reservation remains valid for the booked period. If your return is delayed, request an extension from your customer dashboard or contact support.

No printing is needed. Keep your confirmation email and follow the access instructions shown in your booking details.

Each parking partner lists its own security features (such as CCTV, controlled access, or lighting) on the parking details page.

Report it to the parking team before you leave, and take photos. The parking operator handles damage claims. Call us and we help you follow up with them.

Shuttle availability depends on the parking you choose. Check the parking details page for shuttle information, schedules, and conditions.

Valet service is available only for selected parking partners. If offered, it is clearly shown in the parking details before booking.

Some parkings provide EV charging. Availability and pricing are shown in the parking details before you confirm the booking.

You can pay securely online through Stripe using supported card and wallet methods shown at checkout.

The total shown on the results includes the service fee and every required fee for your dates. Extras such as a car wash or valet are optional; you only pay them if you add them. Rarely, a parking charges a night or out-of-hours fee for very early or late arrivals; when it applies, it is shown before you pay.

Prices depend on parking, dates, and duration. Any available promotional or long-stay pricing is shown directly in search results and booking details.